Vacature CSR

Rosier Netherlands B.V., located in Sas van Gent (NL), is a producer of fertilizers, 100% subsidiary of the Belgian Rosier S.A. and is part of the fertilizer branch of the Austrian Borealis AG. The production plant has more than 100 employees specialized in the production of fertilizers, "tailored" for the customer. The products are sold through agricultural cooperatives and fertilizer trade around the world.


We are seeking for a full-time candidate for the position of:


Customer Service Representative (CSR)


Role Purpose:

The CSR guarantees the utmost customer satisfaction, through proactive planning of deliveries, co-ordination of work processes across different stakeholders in Business Units and Supply Chain and analysis of complex data/ information within the “Order Management Process”



 Area of responsibility     

  • You are responsible for documentation (Customs documents), order creation, delivery creation, transport booking and invoicing, credit and debit notes,  according to Rosier/Borealis Guidelines and Procedures
  • Manage confirmed quantities within own customer portfolio, to comply with contract commitments
  • Monitoring of consignment stocks and Vendor Managed Inventories
  • Pro-actively follow up order income and manually pool unsold volumes in order to optimise Demand Control process.
  • Supporting Demand Planning by active  re-allocation of volumes within same customer segment  and same CSC in cooperation with Sales Manager .
  • Follow up payment behaviour of the customer to ensure on-time payment
  • Co-ordinate complaints, monitor status and communicate progress both internally and externally
  • Supply prompt response to any customer request
  • Improve commercial position by developing close customer relationship


  • Support with coaching  new colleaguesto enable them to work effectively within a short time scale


  • Work in direct customer interface and shares all needed information with the assigned customers




  • Minimum business/commercial degree, HBO level
  • Native speaker for main customer market areas (NL and FR), preference Spanish
  • Good written and verbal command of English
  • Experience of handling ERP, preferably SAP and standard office software


  • 2+ years relevant marketing, sales, business or supply chain experience
  • Knowledge of  the order management process and concepts, commercial and logistics offerings and service level guidelines
  • Basic understanding of products, applications, markets and competitors


  • Excellent communication skills; written reporting, basic negotiation and customer contacts by telephone
  • Excellent internal and external networking



  • Customer orientation
  • Commercial and cultural awareness
  • Pro-active and takes initiatives
  • Team-player
  • Lives, promotes & monitors compliance with the Rosier/Borealis Values and HSE


If you are interested in the job, please apply before 1st of June to HR group Rosier Els van Haelst



Realisatie: TiDi Graphics